An ATC Customer Engagement qualification is flexible and contextualised to suit your current workplace or future career aspirations.

Customer Engagement is a popular course with those intent on providing the best in customer services. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

With today’s fast pace of change, you need a business course that will keep up. It’s why we customise your course to meet the changing demands of industry, technology and careers.

Certificate II Customer Engagement

BSB20215 Certificate II Customer Engagement

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

This qualification is also available to be completed via traineeship.

  • Course type

    • Traineeship
    • Direct enrolment

  • Study Mode

    Flexible delivery – Including online delivery with some projects, activities and workplace skills-based training.

  • Duration

    Traineeship

    12 months

    Direct enrolment

    6 – 12 months

    Individual training plans will be developed to ensure successful completion of the course taking into consideration the needs and resources of each student.

  • Fees

    • Government subsidised
    • Fee paying

    Contact us to find out about eligibility for government subsidies and fees.

  • Career Opportunities

    • Sales and marketing assistant
    • Sales assistant
    • Call center operator

  • Entry requirements

    Traineeship

    To be eligible for this course you must:

    • Be in relevant employment as this course is delivered in the workplace
    • Have a signed traineeship contract

    Thinking about a traineeship? Enquire today.

    Non-traineeship

    There are no entry requirements for non-trainees. You can enroll in this course now.

  • Units

    Total number of units = 9

    3 core units

    6 elective units

    Core Units

    BSBCUE203 Conduct customer engagement

    BSBCUE205 Prepare for work in a customer engagement environment

    BSBCMM201 Communicate in the workplace

    Elective Units – 6 Elective units to be chosen. Note: Not all elective units listed may be available to study. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

    Contact us for more information about elective units available for this qualification.

Certificate III Customer Engagement

BSB30215 Certificate III Customer Engagement

Are you passionate about providing outstanding customer service? The nationally recognised Certificate III in Customer Engagement will give you the tools and strategies to create memorable customer experiences.

You will learn industry essentials, such as:

  • Product and service knowledge development
  • Service delivery and monitoring
  • Using multiple information systems
  • Adhering to key performance indicators
  • Workplace leadership

Plus, the Certificate III in Customer Engagement can be completed as part of a Traineeship. This means you can train on-the-job and earn an income while working towards your qualification.

The Certificate III in Customer Engagement can lead to in demand careers as a:

  • Information Services Officer
  • Telemarketer
  • Customer Service Officer
  • Senior Customer Service Representative
  • Client Contact Officer

Talk to us today about your study options.

  • Course type

    • Traineeship
    • Direct enrolment

  • Study Mode

    Flexible delivery – Including online delivery with some projects, activities and workplace skills-based training.

  • Duration

    Traineeship

    12 – 18 months

    Direct enrolment

    12 months

    Individual training plans will be developed to ensure successful completion of the course taking into consideration the needs and resources of each student.

  • Fees

    • Government subsidised
    • Fee paying

    Contact us to find out about eligibility for government subsidies and fees.

  • Career Opportunities

    • Information Services Officer
    • Telemarketer
    • Customer Service Officer
    • Senior Customer Service Representative
    • Client Contact Officer

  • Entry requirements

    Traineeship

    To be eligible for this course you must:

    • Be in relevant employment as this course is delivered in the workplace
    • Have a signed traineeship contract

    Thinking about a traineeship? Enquire today.

    Non-traineeship

    There are no entry requirements for non-trainees. You can enrol in this course now.

  • Units

    Total number of units 12

    4 core units

    8 elective units

    Core Units

    BSBCUE301 Use multiple information systems

    BSBCUE307 Work effectively in customer engagement

    BSBCUE309 Develop product and service knowledge for customer engagement operation

    BSBCUS301 Deliver and monitor a service to customers

    8 elective units

    Note: Not all elective units listed may be available to study. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

    Contact us for more information about elective units available for this qualification.